Authorities have launched an investigation into the cause of the collision, detaining the driver of the OC Transpo bus for questioning.
Ottawa Police say that the accident took place at 3:50 p.m.at Westboro Station. "And as I got a better look, I saw how damaged the front of the bus was and it came obviously clearly right after that people were really, seriously hurt".
Ottawa Police said in a statement its collision investigation unit was on scene and is investigating. The bus was westbound for Kanata, a more distant Ottawa suburb, Watson said. Bordeleau said new information has surfaced to challenge that account, but did not provide further details.
They will also have to survey the wreckage using drones, go over video and data gathered from the bus and bystanders, said the police chief.
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His partner usually gets off the bus at that station when coming home from work but she hadn't gone in on Friday, he said, and they were checking in with family and friends who live in the area to see if they're OK.
Witnesses told local media the OC Transpo Route 269 bus swerved moments before slamming into the bus shelter overhang at the Westboro station west of downtown.
Two of the victims were passengers on the bus.
Ontario's Ministry of Transportation and Transport Canada remain involved in the investigation, he added.
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"I was shocked to hear of this horrific incident", Ottawa Mayor Jim Watson said. Despite mid-afternoon temperatures of about minus-15, it hadn't snowed in Ottawa Friday and the busway is the top priority for the city's snowplows, salters and sanders.
Canadian Prime Minister Justin Trudeau expressed his condolences on Twitter.
"Where I was (at the back of the bus), there was blood pooling underneath the seats just in front of me", he told CTV Ottawa, describing the immediate aftermath of the crash.
Six years ago in Ottawa, another double decker bus collided with a passenger train.
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