CenturyLink customers get belated coal in their stockings with nationwide outage

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"We believe MA has been impacted by the outage and urge residents using cellular phones to contact emergency first-responders to use the full 10-digit number of a public safety answering point emergency call center (PSAP) or their local police department", State Police said.

As of 8 a.m., technical issues with the 911 system were resolved, Procopio said.

The head of the Federal Communications Commission said he has directed the FCC's public safety staff to launch an investigation into the nationwide outage. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling".

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The outage also did not affect text-to-911 in all areas where that feature is available. CRESA is the 911 dispatch for Clark County, Wash. The problem apparently wasn't affecting landline calls to 911.

CenturyLink engineers and technicians identified a network element that was impacting customer services and are addressing the issue in order to restore services.

Monroe, Louisiana-based CenturyLink didn't provide details of the problem and it didn't indicate how many customers were affected.

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The CenturyLink outage caused problems with wireless 911 calls in various parts of the country. The shutdown affected some state agencies in Idaho, including the Department of Education's office phones and the Department of Correction's inmate phone system.

Some reports told of people unable to get gas as card readers shut down at some gas stations, and others of ATM's glitching. Rather than using digital devices, they had to take notes with pencil and paper, according to the Greeley Tribune. Verizon said CenturyLink helps handle wireless network data traffic for Verizon and other wireless providers.

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